The Importance of Customer Service and Insurance Claims


Much like any industry, good customer service is imperative for public insurance adjusters in Miami. At Atlantic Coast Public Adjusters, we believe in giving our customers a service that exceeds their expectations. This leads to long-lasting business relationships. The first step to giving good customer service to those dealing with insurance claims such as business interruption claims during the COVID-19 pandemic is determining what type of customer they are.

What is Customer Service? 

Customer service is the professional support that you offer your customers. This is both before and after you buy their products or services. This helps them to have the best experience with your service. Offering good customer service is important when you want to grow your business and retain customers for the future. Today’s customer service is more than just the telephone, but also the Internet, email, and social media too. Customer support is more than providing answers to potential customers’ questions, but also guiding them throughout the insurance claims journey.

How Good Customer Service Drives Business

Great customer support helps customers work through problems they’re having at their home or business. When our public insurance adjusters go above and beyond with our customers, we create a positive experience that our customers want to share with their families and friends. This excellent customer service helps Atlantic Coast Public Adjusters stand out from our competition. In today’s world, customers are quick to share their negative experiences online. Not only can this affect your business, but also can appear in search engine results of your business name.

Treat Others Like You Want to be Treated

Our parents always told us to treat others how we would like to be treated. This applies to customer service with insurance claims too. Our professional adjuster team understands this sentiment and works diligently to ensure our customers have the best possible experience working to get the money they deserve for the damages to their homes or businesses. This means we take the necessary time to understand your needs and goals for your claim.

Helping Carriers Protect Their Bottom Line

An insurance carrier is a company that sells insurance. As public adjusters, it is our job to help these carriers protect their interests. This doesn’t mean that they are trying to save money by denying a claim or paying little. This means that they want adjusters to help the insurance company to execute the contract while keeping their policyholders satisfied. This means that as public adjusters we must understand the contract for each customer and carrier so we can execute it fairly and professionally. There is truly an art to closing insurance claims, by taking the necessary time to understand the carrier and the policyholder, you can achieve exactly that.

Learn How an Insurance Adjuster Can Help You Resolve Insurance Claims

When you’re looking for help with insurance claims such as water damage claims, call our professional insurance adjusting company. We serve all of Broward, Miami-Dade, and West Palm Beach counties. To learn more about our services, call our North Miami office at 877-561-2524, today!